Large Tier/Mid-Market Onboarding Manager

Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value.

Requirements

Requirements:

• 4+ years of experience in client onboarding, implementation, or project management within SaaS or technology solutions with Mid-Market accounts
  
  
• Proven ability to manage complex, multi-location onboarding projects with mid-market or enterprise clients
  
  
• Strong communication and facilitation skills, with experience leading both in-person and virtual training sessions for end users and leadership teams
  
  
• Ability to travel 70-80% of the time to client locations across the U.S.
  
  
• Comfortable engaging with senior stakeholders (owners, executives, admins) and field users alike
  
  
• Excellent presentation and change management skills, with the ability to influence adoption across diverse teams
  
  
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