Vice President - Service Operations (BAS Service)
Title: Vice President – Service Operations
Location: US Remote based or Hybrid
Reports to: Senior Vice President, Operations
Position Purpose:The Vice President, Service Operations is responsible for the operational performance, standardization, and continuous improvement of Albireo Energy's service organization. Serving as the functional leader for service across all divisions, this role is accountable for the enterprise service operating model, service KPIs, workforce capability, service manager development, and the development and delivery of intelligent service offerings. Through consistent execution and customer retention, the position enables profitable recurring revenue growth across the organization.
The Vice President, Service Operations partners closely with General Managers, Service Managers, Sales Leaders, Operations Leaders, Marketing, Finance, Human Resources, and Executive Leadership to establish and maintain best-in-class service operations, improve customer outcomes, increase profitability, and deliver a consistent service experience across Albireo Energy.
Responsibilities:
Service Performance
- Drive enterprise service operational and financial performance by improving gross margin, productivity, recurring revenue retention, customer satisfaction, and operational eff
