Senior Customer Success Manager

Location: Chicago, IL — Hybrid, with regular onsite time at customer sites in the Chicago area

About Us

Alembic is the pioneering Causal AI platform. We help the world's largest enterprises move past correlation to prove what actually drives business outcomes — the question marketing and growth teams have never been able to answer with confidence. Fortune 100 companies including Nvidia, Delta Air Lines, and Mars use Alembic to make multimillion-dollar decisions on trusted, causal evidence.

We're backed by a $145M Series B from WndrCo (founded by Jeffrey Katzenberg), Jensen Huang, Joe Montana, Prysm Capital, and Accenture. Our models run on our own NVIDIA DGX SuperPOD built on Grace Blackwell infrastructure — one of the fastest private supercomputers in the world.

About the Role

We're hiring a Senior Customer Success Manager in Chicago to own the technical deployment and integration of the Alembic platform for our enterprise customers. You'll turn sales promises into technical reality: a fully functional system that meets the customer's requirements and sets the foundation for a long relationship.

Causal analysis is only as good as the data going into it, so the quali