Sr Analyst, Customer Intelligence

Summary The Customer Intelligence Senior Analyst serves as a key contributor on our Customer Intelligence team, overseeing the end-to-end process of analyzing customer data, generating actionable insights, and modeling customer behavior to guide strategic decisions companywide. This role goes beyond entry-level responsibilities, requiring strong ownership of advanced analytics projects, regular collaboration with senior leadership, and mentorship of junior team members. The Senior Analyst interfaces with stakeholders such as Revenue Management, Network Planning, Loyalty, and Marketing, translating complex analytical findings into robust strategies that enhance customer engagement, drive revenue, and strengthen our loyalty footprint.   A successful candidate will demonstrate a high degree of autonomy, bring substantial knowledge of data analytics practices, and excel at telling compelling narratives that influence cross-departmental and executive-level decision-making.   Visa Sponsorship Available: No   Minimum Requirements A combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check. Education: Bachelor’s Degree in Business, Data Analytics, Marketing, Decision Science, Economics, Computer Science, or a related field. Years of Experience: Minimum three (3) years of experience in a data analytics or business intelligence role.   • Advanced SQL and Excel profici