Customer Service Representative PE

Customer Service Representative | Wireless Account

Join one of the largest wireless service providers in the United States and become part of a team focused on delivering an exceptional customer experience.

This company offers prepaid mobile services with flexible plans ranging from 30 days up to a full year, providing customers with accessible and contract-free wireless solutions.

Role Description
As a Customer Service Representative, you will assist customers with their mobile services while delivering a professional, friendly, and solution-oriented experience. You will help customers with billing inquiries, technical support, activations, and product guidance while representing multiple wireless brands and services.

This role is ideal for candidates who enjoy customer interaction, problem-solving, and working in a dynamic environment with growth opportunities.

Primary Responsibilities and Duties
• Answer incoming calls and identify customer needs
• Assist customers with billing and payment inquiries
• Provide troubleshooting and technical assistance
• Support service activations and reactivations
• Guide customers through available products, plans, and services
• Transfer customers to the appropriate department when necessary
• Document customer interactions accurately in internal systems
• Deliver a high-quality customer experience with empathy and professionalis