Customer Service Representative

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations. The pay range for this position is 45-55k CAD.

Responsibilities

• Respond to incoming phone calls, and customer emails to process orders efficiently

• Promote and maintain good customer relationships

• Acknowledge and resolve customer complaints

• Ensure customer satisfaction and provide professional customer support

• Perform orders, refunds, and exchanges

• Monitor incoming product to provide accurate ETAs to customers