Inside Sales

Reporting to the Branch Manager, responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting and requests for literature.  This position also handles all walk-in customers and their needs. This position will also provide support preparing customer orders in the warehouse.

Responsibilities and Duties:

·       Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments. 

·       Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch. 

·       Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner.

·       Responsible for the RMA processing at the branch.

·       Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.

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