Customer Operations Manager - CDD

🧡 About Alma

At Alma, we believe sustainable commerce depends on fair, well‑balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place - serving merchants and consumers. Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience - without encouraging bad debt. As the buy now pay later leader in France and active in 10 European countries, we've empowered over +25,000 merchants and 10 million consumers. With 380+ Almakers and €100M+ ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!

👐 About the team

You will join the Customer Operations team and report to the Head of Customer Operations. You will directly manage 9 direct Reports (Team leads and Experts), within a 30-40-person team, with a focus on merchant operations across Care & Risk. This role is a maternity leave replacement, with the objective of ensuring management continuity, quality and operational performance throughout the contract.

This position is an 8-month CDD based in Lille, running from 15 November 2026 to 15 July 2027. It includes 2 days of remote work per week, with on-site presence required during the training period.<