Customer Success Manager (AI Enterprise)
This is a foundational hire. You will join Almetra's early Customer Success function and own a series of accounts with the full customer lifecycle from day one. You will operate as a senior player: carrying your own book while continuously building the infrastructure for the team.
The right person is commercially sharp, operationally organized, and credible enough to bring the customer voice meaningfully into product and strategy conversations.
What You'll Do
Own NRR, gross retention, and customer health across your account portfolio
Lead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprises
Facilitate cross-functional alignment between customer technical and operations teams and our internal stakeholders
Proactively monitor solution performance, identify expansion opportunities, and advise on best practices
Manage escalations end-to-end, maintaining high customer satisfaction
Enrich CS infrastructure in parallel: playbooks, health scoring, processes, tooling
Represent the customer perspective in internal product and strategy
