CRM Functional Analyst

Alongside partners with organizations to drive digital transformation and build high-performing tech teams.

We are looking for an experienced CRM Functional Analyst to join our client’s team, a leading company operating across various sectors, including the automotive and agricultural machinery industries, with a presence in multiple countries.

The successful candidate will join a strategic CRM transformation and optimization project within a complex, international business environment, currently operating across multiple technology platforms, including SAP, Microsoft Dynamics 365, and Zoho CRM.

The role will focus on analyzing business processes, gathering functional requirements, and supporting the evolution and integration of the CRM ecosystem, ensuring alignment between business needs and technology solutions.

This position will play a key role in identifying improvement opportunities, harmonizing business processes, and optimizing the use of different CRM platforms across the organization.

Responsibilities:

• Gather, analyze, and document functional requirements in collaboration with business stakeholders.
• Assess existing business processes (AS-IS) and define improved future-state processes (TO-BE).
• Map functionalities, business processes, and data flows across SAP, Microsoft Dynamics 365, and Zoho CRM.