Call Center Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

 

Job Description

Position Summary

We are looking for a Call Center Representative to assist customers over the phone, answer questions, and help resolve routine service concerns. This role is suited to someone who listens carefully, communicates clearly, and remains composed in a busy call-based environment.

Responsibilities

• Handle incoming customer calls and respond to inquiries.
• Provide accurate information about products, services, and promotions.
• Identify customer needs and explain appropriate next steps.
• Assist with routine questions, requests, and service concerns.
• Transfer or escalate calls requiring additional assistance.
• Record call details and maintain accurate customer interaction notes.
• Make follow-up calls when required.
• Maintain a courteous and professional telephone manner.
• Follow established service procedures and quality expectations.
• Communicate recu