Customer Service Officer

Company Description

Lumina Agency INC is a dynamic and growing company focused on building meaningful connections between brands, clients, and their audiences. We believe strong communication, professionalism, and creativity are at the heart of every successful relationship.

Our team works in a collaborative and fast-paced environment where ideas are valued, skills are developed, and team members are encouraged to grow alongside the company.

Job Description

Lumina Agency INC is seeking a motivated and professional Customer Service Officer to join our team in Philadelphia, PA.

In this role, you will serve as an important point of contact for customers, providing assistance, answering questions, resolving concerns, and helping create a positive customer experience. The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with a variety of people.

This position is an excellent opportunity for someone looking to strengthen their communication, customer service, and professional skills while building a long-term career with a growing company.

Responsibilities

• Provide professional and courteous assistance to customers.
• Respond to customer questions and provide accurate information about company services.
• Handle customer concerns and work toward timely, effective solutions.
• Maintain clear and professional communication with customers and in