Senior Business Systems Analyst

The Senior Business Systems Analyst supports, configures, and improves business processes in SAP S/4HANA, with a primary focus on end-to-end Order-to-Cash (OTC), including customer order management, pricing, fulfillment, billing, and returns. The role partners with business stakeholders to translate requirements into system solutions, resolve operational issues, and improve process efficiency across Finance, Supply Chain, Customer Service, Sales Operations, and Warehouse Operations.

The ideal candidate combines hands-on SAP S/4HANA configuration and troubleshooting skills with strong business analysis, cross-functional collaboration, and ownership of complex system enhancements and production support.

Essential Duties and Responsibilities

• Own functional support and continuous improvement of the end-to-end OTC process in SAP S/4HANA, from customer sales order creation and pricing through availability checks, delivery, billing, returns, and integration with accounts receivable.
• Configure and maintain customer and sales master data, sales document types, item categories, schedule lines, pricing conditions, output, and copy control to support accurate order processing and billing.
• Analyze and resolve OTC issues affecting pricing, order entry, credit checks, backorder processing, fulfillment, invoicing, and customer service; identify root causes and implement sustainable fixes.
• Own functional requirement