Call Center Project Coordinator
About Alpine
Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.
About the Role
We are hiring Call Center Project Coordinators (PCs) to serve as the frontline owners of customer intake and early-stage experience.
In this role, you will guide customers through their first interactions with Alpine, helping them move toward the right next step with clarity and minimal friction. You’ll partner with internal tools (including AI-assisted workflows) and SOPs to understand customer needs, remove simple blockers when appropriate, and create clean, accurate handoffs to the right teams.
This role blends real-time customer experience with operational thinking. You’ll shape how customers experience Alpine while also contributing to how our systems and processes improve over time.
This role is ideal for someone who enjoys helping people in live interactions, thinking critically about how work flows, and improving processes through thoughtful execution.
