Posted 1w ago•Fremont, California, United States
Business Operations Specialist
MiddleOn-site (Fremont)Salary undisclosed
Job Description
- Manage end-to-end customer order fulfillment, monitoring orders from receipt through production and shipment to ensure customer requirements and delivery commitments are met.
- Identify and proactively manage material shortages and supply risks that may impact production or customer delivery.
- Serve as an operational liaison with customers, coordinating customer requests, requirements, delivery expectations, and issue resolution.
- Monitor and communicate fulfillment performance and risks, providing management with clear status, priorities, escalation, and recovery plans.
- Develop Operational quotes, CAPEX proposals and business cases for manufacturing flow/footprint, facility expansion, and capacity improvements, including cost, capacity assessment.
- Prepare customer and management presentations and business reviews, translating operational data and analysis into clear PowerPoint presentations and recommendations.
- Drive operational improvements and issue resolution, using data, KPIs, and cross-functional collaboration to improve fulfillment, capacity utilization, and customer satisfaction.
- Work with functional teams (PM/Sales, Operations, Supply Chain, Engineering and etc.) and come up with action plan when issues arise (schedule delay, shortages, failures, technical issues, etc.), which may impact on-time delivery<
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