Sales Operations Specialist

The Sales Operations Specialist works closely with Sales, Program Management, and internal departments to support the sales operations process and deliver exceptional customer service. This role serves as a key liaison across cross-functional teams, ensuring effective communication, timely follow-up, accurate order processing, and overall customer satisfaction.

The Sales Operations Specialist will coordinate with Sales, Program Management, Purchasing, Finance & Accounting, and Production teams to support sales activities from quote preparation through order fulfillment and invoicing.

Key Responsibilities:

Sales Operations & Order Management

• Coordinate and support all aspects of the sales operations process, from quote preparation through order processing and fulfillment.
• Prepare and coordinate customer quotes, proposals, and RFP responses.
• Expedite quote approvals to ensure timely sales closures.
• Enter customer orders into the management system and verify product information, quotes, payment terms, and other order details for accuracy.
• Process and track customer orders, ensuring timely follow-up and resolution of issues.
• Consolidate account records and maintain accurate customer and sales order information in the management system.
• Gather, prepare, and maintain reports related to sales orders and account activities.
• Support invoice processing and coordinate