Customer Service Coordinator

Customer Service Coordinator Level 1

Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!

In this hands-on position you will:

• Handle incoming requests to the customer support team (frontoffice work) within set KPI’s

• Handle low level technical complaints and queries

• Case management

• Work preperation (4M) service jobs

• Simple machine inspections and health checks

• Simple installation/integration requests

• Provide fully detailed pre-visit checklist

• Timely and correctly processing, checking, and closing requests and orders.

• Travel arrangements for field service technicians as required.

• Maintain the field service schedule as required.

• On planned schedule, standby for helpdesk support outside office hours.

• Work cost efficient.

• Provide input on processes to improve the quality of the customer support.

• Make certain timely and sufficient material supplies are on site

Your Priorities and Skills

• As Customer Service Coordinator you will be responsible for the time