Customer Care Specialist - French Market
About the role
As a Customer Care Specialist for the French Market at Amenitiz, you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently, build product confidence, and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.
This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.
Your missions
Deliver high-quality support across chat, phone, and email, ensuring customers receive timely and effective assistance
Guide customers through the platform, building their product knowledge and reducing dependency on reactive support
Diagnose and resolve technical issues with a structured, efficient approach - escalating to Product and Engineering where needed
Build strong relationships with customers that contribute to satisfaction, loyalty, and long-term retention
