Member Services Specialist II

Summary: The Member Services Specialist II serves as a primary driver of APHA membership growth, retention, and engagement through proactive outreach, relationship-based sales, and program administration. This role converts prospective members into new APHA members, re-engage lapsed members, and supports the full lifecycle of student and early career engagement — including the Schools and Programs of Public Health (STB) bulk membership program and the Generation Public Health initiative. The Member Services Specialist II also functions as a key customer service contact and contributes to new member onboarding, mentoring modernization, and community engagement programming.

Requirements:  Membership Sales & Outreach: Respond to inbound membership inquiries by phone and email, providing timely, accurate, and consultative support within the department’s established turnaround time. Conduct outbound sales calls to prospective, lapsed, and at-risk members to promote APHA membership offerings and articulate clear, stage-appropriate value propositions. Execute structured call campaigns tied to membership growth goals, renewal cycles, and promotional initiatives, including Annual Meeting and key campaign windows. Follow up consistently via phone, email, and CRM-driven workflows to move prospects through