Order Management / Retail Operations Specialist

Job Summary

The Order Management Specialist is responsible for supporting the day-to-day management of customer orders and related operational activities. This role works cross-functionally with internal departments including Sales, Planning, and Warehouse to ensure accurate order processing, timely fulfillment, and effective issue resolution. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining operational accuracy and supporting overall business objectives.

Principal Accountabilities

• Process and manage customer purchase orders through full order lifecycle from receipt, fulfillment and invoicing.
• Coordinate with Sales, Planning, Warehouse, and other cross-functional teams to resolve order issues and support business priorities.
• Monitor order status and ensure timely execution.
• Maintain accurate order records within order management systems.
• Maintain and manage master data, ensuring information is accurate, complete, and up to date.
• Assist with order prioritization based on operational and business needs.
• Maintain and update order tracking reports and system data.
• Assist w