Social Commerce Planning & Operations Director

Job Summary

Hybrid - New York, NY - Must be based in NY. 

 

We are seeking a highly organized, detail-oriented Commerce Director to support the day-to-day operations of our Social Commerce business. This role is responsible for managing product listings, maintaining accurate product detail pages (PDPs), monitoring sales performance, overseeing inventory health, coordinating order fulfillment, and ensuring an exceptional customer experience. The ideal candidate has 3–5 years of experience in e-commerce account management, preferably within the beauty or personal care industry, and thrives in a fast-paced, cross-functional environment.

 

Principal Accountabilities

 

Ecommerce Account Management

• Manage the day-to-day operations across a number of TikTok Shop accounts.
• Maintain accurate product information, pricing, imagery, content, and merchandising.
• Set up and manage Product Detail Pages (PDPs) for new launches, promotions, and seasonal campaigns.
• Coordinate product launc