Director of Field Application Specialist

About Us

Ansa Biotechnologies, Inc. (Ansa) is a cutting-edge provider of gene synthesis services specializing in custom DNA synthesis solutions for the life sciences, biotechnology, and pharmaceutical industries. We are dedicated to advancing scientific research and innovation by delivering high-quality genetic materials to researchers and organizations worldwide. Ansa provides a dynamic environment, a forward-thinking culture and the opportunity to grow with the company. As we continue expanding, we seek a highly motivated and results-driven Director of Field Application Specialists to join our fantastic team.

Position Overview

As the Director of Field Application Specialists, the first member of this new team, you play a critical role in creating and executing presales and post-sales customer success strategies, field support, technical training, and application-focused, scientific presentations to drive customer adoption and retention. Reporting to the VP of Global Commercial Operatoins, you will be responsible for building and leading a field application team, driving the highest level of customer success and satisfaction, and developing the strategies, processes, and KPIs to support all of the above.

Key Job Responsibilities

- Develop and implement a comprehensive field application and customer success strategy, including SOPs, metrics, tools and reporting