Customer Care Associate (French Speaker)

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role:

• Office and Home based.
• 5-day work per week (shift basis, including evening, weekend and/or public holiday).
• Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
• Fresh graduate are also welcome.

Responsibilities:

• Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
• Liaise with Logistics, After Sales Service and global boutiques on daily basis.
• Follow up the offline store enquiries and complaints.
• Other ad-hoc projects assigned by the manager.

Requirements

• Minimum 1 year relevant experiences in customer service/ luxury retail field.
• Proficient with MS Office.
• French speaker is a must.
• Fluency in French and English is a must.
• Able to work independently with minimal supervision.
• Strong sales-oriented mindset.
• Proactive, patient and committed.
• Great communication and interpersonal skills.
• Immediately available is highly preferred.

This role is based in Hong Kong. Working Holiday Visa Holder is most welco