Student Support Executive

Role Overview 

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions. 

The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment. 

Key Responsibilities 

1. Student Onboarding 

● Manage end-to-end onboarding of new students 

● Ensure a smooth and positive onboarding experience 

● Guide students through processes, tools, and expectations 

2. Student Engagement & Community 

● Participate in student engagement initiatives 

● Foster meaningful interaction within the student community 

● Improve participation and overall satisfaction levels 

3. Customer Support 

● Handle student queries via calls, WhatsApp, and email 

● Provide timely, accurate, and empathetic resolutions

● Maintain high responsiveness and service quality 

4. Referral Generation & Conversion 

● Pitch referral programs effectively to students 

● Drive referral participation and conversions 

● Track and optimize referral performance 

5. Reten