Order Coordinator

ORDER COORDINATOR

APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.

This role manages incoming wholesale orders and inquiries and  serves as the order administrator for the New York sales team. The Order Coordinator processes wholesale orders, quotes, and payments from entry through fulfillment while maintaining accurate records and clear, on-brand communication with trade partners, clients, and colleagues.

 

RESPONSIBILITIES

Wholesale Order Management and Processing

• Operates as the primary day-to-day contact for all Wholesale partners.
• Processes incoming wholesale orders, ensuring accuracy of specifications, pricing, and terms.
• Monitors order status through to payment and fulfillment.
• Maintains accurate order records in Salesforce, tracking order status from entry through delivery.
• Coordinates with production and shipping to confirm timelines and communicate updates to clients.

Client Communication and Sales Coordination

• Serves as a key point of contact for trade and client inquiries