Senior Manager, Cloud Operations Engineering
Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Responsibilities
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Build and lead a team of approximately 11 engineers focused on Tier 2 operational support for platform engineering services running in Appian Cloud
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Define and enforce onboarding requirements for new features entering production, including runbooks, operational scripts, and support documentation
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Establish operational standards and processes that ensure no feature ships without proper support readiness — regardless of where it was built
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Serve as the escalation path beyond Tier 1/Solutions Engineering for complex incidents and infrastructure recovery efforts
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Partner with infrastructure and development teams in Chennai, the US, Europe, and Australia to ensure features are supportable and well-documented</
