Customer Success Manager - Banking
About the role
april is on the lookout for a driven Customer Success Manager - Banking to play a pivotal role in our client relationships. In this role, you'll have the unique opportunity to work hands on with our partners and act as their main point of contact. You'll have the chance to onboard and walk partners through our cutting edge implementation process—establish strong relationships and align with their specific expectations. This team works hands on to ensure alignment on partner needs as well as addressing any challenges to ensure retention.
If you’re all that and looking to collaborate, quickly adapt, and grow professionally you should definitely consider applying to join us on our journey! Team members residing within the New York City metropolitan area must maintain a minimum on-site presence of three days per week.
Key responsibilities
Manage april’s most critical bank partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit april’s users
Build a best-in-class partner management model
Leverage industry knowledge to craft thoughtful partnership and product strategies
