Practice Support Specialist (Part Time Onsite)
As a Practice Support Specialist, you'll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You'll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally.
This part-time, in-person role is based in our Clifton Park office, for up to 25 hours per week. Days and hours are flexible but will be scheduled within Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you'll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized.
You'll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. Training will be provided.
This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly.
Requirements
- High School diploma or GED required; Associate degree strongly preferred
- Experience in a customer service or call center role a plus; training provided for candidates without direct experience
- Excellent verbal and written communication skills
- Comfortable navigating mul
