Retention Manager (CRM & Lifecycle)

Revenue team · Reports to the Head of Revenue · Remote first

The role

Arc makes precision engineered aluminium and titanium cases for the devices people use most, sold as an object rather than an accessory. The business has grown quickly on one hero product, trades worldwide with the US and UK as its core markets, and has built a large and growing customer base along the way.

That customer base is the opportunity. Arc has invested heavily in acquiring customers and comparatively little in developing them, which means there is substantial untapped value in people who already own and like the product. The platform, the agency support and the data are in place. What comes next is the programme that makes the most of them: sharper segmentation, a lifecycle built around how customers actually buy, and a loyalty proposition that suits a considered, upgrade driven purchase.

This is a build role, and a commercially significant one. Improvement here falls through to profit without media cost attached, which makes retention the one lever that strengthens acquisition economics and revenue at the same time. You will be hands on, you will make the case for investment, and you will have room to build it your way.

What you are accountable for

• Developing customers beyond a first purchase: growing the proportion who return, and the value they bring when they do.