Senior Cargo Claims Specialist
Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant Southend neighborhood of Charlotte, with additional office locations in Alpharetta, Boise, and Schaumburg. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships that help grow careers.
Responsibilities:
- Lead and mentor claims team members on cargo claims processes, best practices, and industry standards
- Manage a portfolio of 90+ active claims simultaneously, maintaining organizational efficiency and accuracy across all cases
- Manage complex and high-value cargo claims related to damaged and rejected shipments (TL and LTL)
- Serve as subject matter expert for intricate claim negotiations with customers, consignees, shippers, and carrier
