Senior Collections Representative

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Alpharetta, GA, Boise, ID, and Chicago, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences.

Armstrong Transport Group is seeking an experienced Senior Collections Representative to join our team. In this role, you'll take ownership of a portfolio of customer accounts, proactively manage outstanding receivables, resolve payment and billing issues, and partner with internal teams to keep accounts moving in the right direction.

We're looking for someone with a strong background in collections, accounts receivable, or billing who is comfortable digging into account discrepancies, identifying solutions, and following issues through to resolution. Direct collections experience is valuable, but we're also open to experienced billing professionals who bring strong attention to detail, problem-solving skills, and an interest in expanding into collections.

Duties & Responsibilities

• Manage a portfolio of customer accounts and proactively follow up on past-due balances.
• Contact customers by phone and email to secure payment and resolve outstanding receivables.
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