Senior Clinic Administrator

·         Respond to patient inquiries via chat, phone, and email in a timely, empathetic, and professional manner

·         Coordinate communication between patients, doctors and pharmacies (appointments, follow-ups, clarifications, etc.)

·         Triage incoming requests and prioritize urgent vs. non-urgent cases

·         Ensure patients feel heard, supported, and guided, especially during stressful or sensitive situations

·         Accurately create, update, and maintain patient records in the EMR

·         Document, categorize, and assign all incoming communications (both electronic and non-electronic), including notes, lab results, imaging reports, and other updates from pharmacies, specialty clinics, and other sources to ensure accurate entry into the EMR, proper routing to the appropriate doctor or team member, and timely follow-up when required.

·         Schedule follow-ups based on physician input

·         Manage appointment scheduling and updates

·         Patient intake and onboarding documentation

·       &nbs