Senior Customer Experience Manager

ABOUT ARTERA Our Mission: Make healthcare #1 in customer service.   What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction - from intake and scheduling to referral management, post-visit care, and more. Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.   Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future. About the Role The Customer Experience Executive (CXE) owns major enterprise and/or strategic accounts and shows up as the credible closer on the hardest customer conversations. You will carry a book of $300K–$2M ARR customers and lead on the highest-stakes strategic deliverables at Artera. This is the role for the person who never delegates the hard conversation, personally executes complex platform work, and keeps re-committing to customer dates when the internal machine misses. Recognized internally as a subject-matter expert, you will shape how other CX teammates approach their most complex accounts and lend your voice to internal steering forums that shape Artera's operating model with our customers.