Account Manager / Customer Success

Account Manager

Location: Boston, MA 02210, United States
Job Type: Full-Time, on site, permanent.

Compensation: Base Salary $60,000 – $70,000 per annum. Performance-based bonuses and incentives linked to objectives and account growth.

Job Overview

Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

This is an exciting opportunity for a commercially minded professional who thrives on building long-term client partnerships, driving retention, and identifying growth opportunities within existing accounts. The successful candidate will take ownership of the full client lifecycle, from onboarding and training through to renewals and account expansion, while helping healthcare providers maximise value from innovative medical technology solutions.

This role is ideal for someone who is competitive, proactive, highly organised, and passionate about delivering exceptional client experiences in a fast-paced and growing environment.

Key Responsibilities

• Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities.
• Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes.
• Facilitate