Head of Data & CRM
Head of Data & CRM
Location: Franschhoek (on-site)
Type: Full-time
About the Company
Our client operates at the intersection of digital technology, data, AI, and CRM, supporting a global portfolio of luxury ecommerce, hospitality, and retail brands. This includes well-established estates across South Africa, the United Kingdom, Italy, Greece, and the Netherlands. Their team designs and manages the digital infrastructure that underpins these businesses - from ecommerce platforms and mobile applications to booking systems and CRM capabilities. Data and AI are central to how customer behaviour is understood, operations are optimised, and strategic decisions are made.
Role Overview
Our client is seeking a Head of Data & CRM to lead the strategic use of data across their portfolio of ecommerce and hospitality brands. This role sits at the intersection of data, commercial strategy, and technology. The successful candidate will oversee the data function, ensuring that data is reliable, accessible, and effectively used to inform decision-making across marketing, operations, and digital platforms.
The role includes leading a small, high-performing Data & CRM team, while working closely with engineering, product, and business stakeholders across multiple regions. It combines strategic leadership with hands-on analytical involvement, sui
