Head of Operations (CA) - Fintech
Head of Operations
- Location Cape Town / Stellenbosch, Western Cape
- Full-time permanent position
- Hybrid (mostly remote with meeting in Century City once a week out of tax season)
Job Overview
Our client is a fast-growing technology business operating within the financial services industry. They have built a highly trusted digital platform used by thousands of South Africans and are now looking for an experienced Head of Operations to help scale the business through its next phase of growth.
This is a highly influential leadership role responsible for ensuring the operational engine of the business runs efficiently. Working closely with the CEO, the successful candidate will oversee operations, finance, HR, customer experience and service delivery while continuously improving processes, systems and team performance.
The ideal candidate enjoys bringing structure to growing businesses, leading people, solving operational challenges and building scalable processes that enable sustainable growth.
Key Responsibilities
- Lead the day-to-day operational performance of the business.
- Oversee customer support and service delivery, ensuring exceptional customer experiences.
- Develop and improve operational processes, workflows and performance metrics.
- Manage operational planning for seasonal demand and business growth.
- Oversee budgeting, financial reporting and
