Senior Customer Support Specialist

Overview

We Move Fast. So should you.

At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate the busywork of scheduling, compliance, onboarding, and more, so providers can focus on patients, not paperwork.

As a Senior Customer Support Specialist, you'll be one of the first people customers turn to when they need help, clarity, or confidence. You will support operators using Arya every day, troubleshoot product and workflow issues, document patterns, and help build the support function from the ground up.

This is not a ticket-taker role. We need someone with startup experience who can handle customer questions with urgency, spot recurring issues, create lightweight processes, and turn frontline signal into product and customer success insight.

What You'll Own

• Day-to-day customer support across email, chat, calls, and internal escalation channels

• Fast, clear resolution of product questions, workflow issues, configuration needs, and customer blockers

• Support documentation, help center content, macros, internal notes, and repeatable troubleshoo