Senior Product Manager, Voice & Agentic Platform

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. This is not a coordination role. You will be responsible for ASAPP’s voice pipeline end to end — from the moment a call reaches our platform, through the agentic experience, and back to the caller. Voice is a load-bearing channel: if latency, transcription, or turn-taking break down, customers cannot deploy our solution in their call centers and deals do not close. You will set and execute the strategy for the voice product surface — the voice pipeline (ASR, TTS, streaming, and the underlying model bets), our commercial relationships with voice technology vendors, and the telephony integrations that connect our solution to custom