Service Writer

ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.   Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience 
• Manage work orders: open, close, post time, enter notes and monitor progress 
• Prepare accurate estimates for costs of repairs and present to customer  
• Monitor and Manage accounts receivables 
• Clearly and effectively communicate to customers, technicians and service manager 
• Provide status updates on: work orders, troubleshooting, technician progress & general questions 
• Monitor phones for field technician and customer calls 
• Various other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer  
• Ability to work in a fast paced/high volume dealership 
• Detail oriented, time management, and teamwork skills 
• Excellent customer service and communication skills 
• Proficie