Account Manager (Partner Fulfilment)

Company Description

We're ASOS, the online retailer for fashion lovers all around the world. 

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. 

Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process 

Job Description

As an Account Manager within the ASOS Partner Fulfilment Programme, you'll manage a portfolio of Partner Brands and take ownership of their commercial success on ASOS. Partner Fulfilment enables brands to sell inventory directly to ASOS customers, helping us expand product choice, improve availability and deliver a best-in-class customer experience.

Working closely with Partner Brands and cross-functional teams across Buying, Merchandising, Trade, Commercial Operations and Product, you'll own the day-to-day partner relationship, driving trading performance and sustainable growth, identifying commercial opportunities and ensuring partners maximise the opportunities available through the ASOS platform.

The Details

• Build and manage strong, strategic relationships with Partner Brands, acting as the key point of contact and trusted advisor for your portfolio.
• Drive sustainable sales growth through effective account planning, trading analysis and the identification of commercial opportunities.
• Lead regular business reviews with partners, using performance data and insights to influence decision-making and align on growth plans.
• Monitor and analyse key trading metrics including sales, stock availability, customer demand, conversion and returns performance, taking proactive action to improve results.
• Work with partners to optimise their assortment, identifying opportunities to improve productivity, availability, size depth and customer choice.
• Use reporting, dashboards and data insights to identify trends, risks and opportunities, translating findings into actionable recommendations.
• Support partners in delivering high-quality product presentation, ensuring imagery, copy, attributes and the overall site experience meet ASOS standards.
• Collaborate with internal stakeholders across Buying, Merchandising, Commercial Operations, Trade and Product to resolve issues and unlock growth opportunities.
• Drive the successful execution of seasonal plans, peak trading activity, promotional events and key commercial initiatives.
• Support onboarding and expansion activity for new and existing partners, ensuring a seamless experience throughout their lifecycle on the programme.
• Champion partner feedback internally, helping shape processes, tools and propositions that improve the overall Partner Fulfilment experience, while owning accurate account plans, performance reporting and commercial forecasts for your portfolio.
• Support our culture by championing Diversity, Equity & Inclusion strategies.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Qualifications

About You

We're looking for someone who is commercially minded, relationship-focused and passionate about delivering growth through strategic partnerships.

You'll likely have experience in Account Management, Buying, Merchandising, Ecommerce, Marketplace, Wholesale or a similar commercially focused role, and you'll be comfortable managing multiple stakeholders in a fast-paced environment.

You'll also be able to demonstrate:

• Strong commercial acumen, with the ability to interpret data and turn insights into actions that drive performance.
• Experience managing stakeholder relationships and influencing both internal and external partners.
• Excellent communication and presentation skills, with confidence leading partner meetings and business reviews.
• A proactive, solutions-focused mindset, with the ability to identify opportunities and remove barriers to growth.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Confidence using Excel, reporting tools and performance dashboards to support decision-making.
• An understanding of ecommerce, digital retail, marketplaces or fashion would be advantageous.
• A passion for delivering exceptional customer and partner experiences.

Why Join Us?

This is an opportunity to play a key role within one of ASOS's most important growth channels. You'll work with some of the world's leading fashion brands, shape strategic partnerships and directly influence the growth and success of the Partner Fulfilment programme.

Through a combination of relationship management, commercial strategy and data-driven decision-making, you'll help partners unlock their potential while contributing to ASOS's broader growth ambitions.

Additional Information

BeneFITS’

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Private medical care scheme
• Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.