Customer Strategist

About Assembled

Assembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.

Behind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.

More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.

The Role

For companies like Salesforce, Stripe, and DoorDash, great customer support has an impact well beyond the customer experience. It builds loyalty, improves efficiency, and fuels growth. Delivering all of that at scale is a complex challenge, especially as AI changes how support teams operate.

As a Customer Strategist at Assembled, you'll help customers tackle these chall