Posted Yesterday•New York, NY, United States
IT Helpdesk Intern - Summer 2027
InternOn-site (New York)Salary undisclosed
Job Description
Position Summary
Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.
Primary Responsibilities
The intern will assist with the following tasks:
- Diagnose and troubleshoot common hardware and software issues
- Leverage Copilot AI and automation solutions to enhance workflows
- Build AI solutions
- Document all incidents into ServiceNow (Ticketing System)
- Configure and deploy Windows desktops, including assembly and disassembly
- Plan, organize, and reconcile IT hardware assets in ServiceNow asset database &
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