Platform Operations Engineer

Role Purpose
Perform hands-on National Cybersecurity Command Centre (NC3) platform and infrastructure operations to maintain service availability, security and recoverability. The role supports routine administration, monitoring, incident resolution, technical documentation and the development of automation and reports under the guidance of senior engineers.

Roles and Responsibilities

• Monitor infrastructure, networks, applications and security tooling; investigate alerts and service degradation; and escalate issues in accordance with operational procedures.
• Perform vulnerability/compliance scanning follow-up, patching, asset and configuration updates, backup checks, restoration tests, firewall reviews, account reviews and log reviews.
• Administer servers, operating systems, network devices, cloud resources and operational tools within approved access and change-control procedures.
• Respond to incidents and service requests, collect diagnostic information, apply approved fixes, update tickets and contribute to root-cause analysis and post-incident actions.
• Support change and release activities by preparing implementation steps, test evidence, rollback procedures, maintenance communications and updated technical documentation.
• Develop and maintain scripts, playbooks, workflow automations, dashboards and recurring reports to improve efficiency, accuracy and operational visibility.