Senior Account Manager (Managed Resources)

Account Manager (Managed Resources)

As an Account Manager for Managed Resources, you serve as the primary bridge between customers, deployed resources, and internal stakeholders — ensuring that resources are effectively deployed, employees are well-supported, and service commitments are met throughout the engagement lifecycle. You will combine strong customer relationship management with hands-on people management and operational oversight to deliver a seamless managed resource experience for enterprise customers.

You will be working on:

• Serving as the primary point of contact for assigned customer accounts, building and maintaining strong relationships with customer stakeholders and decision-makers while understanding their business objectives, priorities, and resource requirements.
• Conducting regular service reviews and account meetings to assess performance, satisfaction, and risks, managing customer expectations proactively and identifying opportunities to expand or optimise services.
• Coordinating the end-to-end lifecycle of managed resources across assigned accounts, including onboarding, deployment, transitions, and offboarding, while ensuring business continuity and knowledge transfer at every stage.
• Partnering closely with the Talent Acquisition team to fulfil resource requirements for assigned accounts, providing clear role briefs, supporting candidate shortlisting, and ensuring time