Back Office Gaming Specialist with German

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience, onsite, in Sofia, for a role as a Back Office Gaming Specialist with German and English.

Why this role is great for your professional and personal development:

• Live in Sofia and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

How your day-to-day in this role will look: 

• Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain full technical knowledge and troubleshooting skills
• Recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Responsible for maintaining and updating all administration
• Exhibit close attention to detail when documenting cases and following processes
• Be comfortable navigating multiple systems to research information and resolve cases efficiently
• Manage workload effectively while meeting quality, productivity, and compliance KPIs
• Adapt q