English B2B support Advertisers - 2000€ Welcome Bonus

B2B support to the company's advertisers. Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.

Key Skills & Knowledge

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience. 

• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels. 

• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries. 

• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points. 

• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.

• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

Requirements

• Experience on paid campaign management is mandatory.

• Have a degree in Marketing or related field. 

• Have experience in Digital Marketing.

• Have experience in a Contact Centre, Service program for any Advertising Tech comp