Guest Experience & Operations Specialist with Italian
Atlean World is an HR SaaS Consultant dedicated to fostering multicultural environments in today's globalized world. We specialize in serving multilingual markets and ensuring a smooth, enjoyable recruitment journey for candidates worldwide.
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We are excited to offer a fantastic opportunity to work as an Guest Experience & Operations Specialist in Lisbon, Portugal.
As an Guest Experience & Operations Specialist, you will deliver exceptional customer service and support the reservation process for the Italian market, with additional support for the UK market.
Your focus will be on converting customer interactions into bookings while ensuring a seamless experience that fosters loyalty and satisfaction.
Requirements
- Previous experience in Sales and/or Hospitality
- Fluent in italian
- English: Minimum B2 level
- Strong communication and interpersonal skills
- Ability to provide a professional and friendly customer experience
- Positive sales and marketing orientation, with ability to convert calls into bookings
- Familiarity with reservation systems and tools is a plus
- Willingness to work rotational shifts, including weekends
Benefits
- Private Health Insurance from day one
- Free portuguese lesso
