Technical Support Specialist - German Speakers

Atlean World is an HR SaaS Consultant dedicated to fostering multicultural environments and enhancing the recruitment experience in multilingual markets.

Your Next Job, Without Boundaries! 🌍

We are excited to offer a rewarding opportunity in Lisbon, Portugal as a Technical Support Specialist focused on the German Market.

Why consider this Technical Support Specialist role?

• Experience living in the vibrant city of Lisbon with a diverse, multicultural community
• Represent a renowned global brand within the social networking and social hub space
• Accelerate your career growth in an international environment

What your daily activities will look like:

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payments, refunds, order tracking, and customer inquiries.
• Handle sensitive customer and client data in compliance with PCI and GDPR regulations.
• Communicate with customers, carriers/couriers, financial institutions, internal teams, and other stakeholders to resolve issues efficiently.
• Identify, analyze, and escalate complex cases when necessary, using internal knowledge bases and tools.
• Maintain high customer service standards and contribute to continuous improvement of the customer experience.
• Work collaboratively within a team environment to a