VP of Customer Operations
The Role
Atomic is seeking a VP of Customer Operations to own the post-sale customer lifecycle: implementation, support, customer health, and operational performance. Our customers embed Atomic's products in their own applications, and you'll make sure those integrations launch successfully, perform reliably, and are well supported once live.
Today this work spans several teams. You'll bring it under one accountable function and provide the operating layer for our customer pods, which are led by Account Executives with technical, product, and data resources alongside them. This isn't a role for adding process for its own sake. The goal is to automate where possible, create clear ownership, and solve customer problems quickly.
What You'll Do
Build and lead Atomic's customer support and implementation functions, including service levels, escalation paths, playbooks, tooling, and workflows.
Own onboarding from signed contract through production launch, driving time-to-live and launch quality.
Serve as the senior owner for customer escalations, and partner with Engineering on defect triage, incident response, and post-incident reviews.
Establish d
