Service Controller
Service Controller
Auckland One Rail (AOR) is looking for a highly organised and solutions-focused Service Controller to join our Service Delivery team. This is a fast-paced operational control role where no two shifts are the same. You will play a key part in coordinating train services, crew, fleet movements, and disruption management across Auckland’s passenger rail network.
Working closely with Train Control, Fleet Control Centre, Train Service Managers and frontline crews, you’ll help ensure services operate safely, efficiently, and with customer experience at the forefront.
This role will be based predominantly at our Auckland One Rail Operations Centre (AROC) in Ellerslie, as well as our Maungawhau CBD location on an ad hoc basis.
About the role
As a Service Controller, you will monitor and coordinate daily rail operations across the Auckland suburban network. You’ll be responsible for responding to operational changes in real time, managing service disruptions, supporting crew allocation, and ensuring accurate communication across multiple stakeholders. This role sits at the centre of live rail operations and requires calm decision-making, strong communication skills, and the ability to perform under pressure.
Key responsibilities
- Coordinate daily train service operations and fleet movements
- Work closely wi
